SMS terms and conditions.

These terms govern text messages sent by Goprolean, operated by Prolean Wellness Management LLC. They form part of our Terms of Use and should be read with our Privacy Policy.

The programme

Goprolean sends text messages from 520-386-3319 to customers who have given their mobile number and agreed to receive them.

Messages about your care and your orders. Order confirmations, shipping and delivery updates, refill and renewal reminders, appointment and intake reminders, account and billing notices, and messages from your care team asking you to sign in to the portal.

Marketing messages. News about products, offers and promotions. These are separate and optional. We send them only if you opt in specifically, and you can stop them without affecting messages about your treatment or orders.

Consent

By providing your mobile number and opting in, you agree to receive text messages from Goprolean at that number, including messages sent using an automatic telephone dialing system.

Consent is not a condition of purchase. You do not have to agree to receive text messages in order to buy anything from us or to be treated by a clinician.

You must be 18 or older and the account holder or authorised user of the mobile number you give us.

Message frequency

Message frequency varies depending on your orders, your treatment schedule and your account activity.

Cost

Message and data rates may apply. These are set by your mobile carrier, not by us, and are your responsibility. Check your plan if you are unsure.

How to stop messages

Reply STOP to any message, or text STOP to 520-386-3319, and we will stop sending text messages to that number. You will receive a single message confirming that you have been unsubscribed, after which we will send no further texts unless you sign up again.

You can also ask us to stop by emailing support@goprolean.com or by telling us any other way that makes your request clear. We honour opt-out requests received by any reasonable means.

Stopping texts does not cancel your subscription. To cancel a subscription, see Terms of Use §7. Stopping texts also does not stop email or postal communications; contact us if you want those to stop too.

To stop only marketing messages while continuing to receive updates about your orders and treatment, email support@goprolean.com and tell us.

How to get help

Reply HELP to any message, or text HELP to 520-386-3319, and we will reply with contact information.

You can also reach us at support@goprolean.com.

Supported carriers and delivery

The programme is available on major US mobile carriers. Carriers are not liable for delayed or undelivered messages. We cannot guarantee that every message will be delivered, and delivery depends on your carrier, your device and your coverage.

Messages are sent to US mobile numbers only.

Health information in text messages

Text messaging is not a secure channel. We keep health information out of our text messages: where something needs to be discussed about your treatment, we will ask you to sign in to the patient portal at member.goprolean.com rather than send it by text.

Do not send health information, photographs or clinical questions by text. Use the portal, where your messages reach your clinician and are kept as part of your record.

Text messaging is never for emergencies. If you are having a medical emergency, call 911.

Your privacy

How we handle your mobile number and the rest of your information is set out in our Privacy Policy. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Changes

We may update these terms. We will post the updated version here and change the date above.

Contact

support@goprolean.com · Prolean Wellness Management LLC, 9360 E Raintree Dr, Scottsdale, AZ 85260