Returns & refund policy.

Prescription medications

State and federal law does not allow prescription medication to be returned once a pharmacy has dispensed it, so we cannot accept returns or exchanges of prescription orders.

Damaged, incorrect, warm or lost orders

If your order arrives damaged, incorrect, or warm (for medications that ship cold), do not use it. If it is lost in transit, contact us too. We will replace it at no cost.

When you are charged

You pay at checkout. If a physician does not prescribe, you are refunded in full. Refills are paid for when you request them in your member portal.

Cancelling

Nothing renews automatically, and we do not store your card for future charges. Each refill is requested in your member portal at member.goprolean.com and charged only when you place it. To cancel an order before it is sent to the pharmacy, use the member portal or email support@goprolean.com and you will be refunded in full. Prepaid multi-month plans can't be cancelled, except for a medical reason, which we review case by case — email support@goprolean.com. Medication that has shipped cannot be refunded. Full terms are in our Terms of Use, under "Plans, Billing and Cancellation".

Lab panels

Fully refundable until your sample is collected or your at-home kit ships.

Refunds

Refunds go back to your original payment method.

Contact

(520) 386-3319 · support@goprolean.com

Prolean Wellness Management LLC, 9360 E Raintree Dr, Ste 103, Scottsdale, AZ 85260