Returns & refund policy.

At Goprolean we strive to provide the highest level of quality healthcare, which includes frictionless access to medical providers and medications at prices that are affordable and accessible. We also make every effort to provide the highest level of patient care before and after the sale. If you have an issue with your order or your product, please reach out to our patient care team: (520) 386-3319 or support@goprolean.com.

Below are our categories and how we can help you after the sale.

Prescription medications

State and federal regulations do not allow the return of prescription medications after they have been dispensed by the pharmacy. Once your method of payment has been charged and your package has been handed over to the carrier (USPS, FedEx, UPS), all sales are final.

You can always sign in to your Goprolean account before your products ship to change your address, change your method of payment, or cancel your subscription. If your prescription medication arrives damaged or is lost during transit, please contact our patient care team at (520) 386-3319 or support@goprolean.com.

Non-prescription (over the counter) products

Goprolean may accept returns on unopened, non-prescription items up to 30 days after the sale. You are responsible for the return shipping cost, and we do not accept COD returns.

If you need to return an item, contact our patient care team at (520) 386-3319 or support@goprolean.com, and include your order number, the product name, and the reason for the return. Goprolean reserves the right to deny a return that does not arrive in the original condition in which it was shipped, or if the products appear to have been tampered with or opened. After we receive the returned product and it is approved by our team, your purchase price will be refunded to your original method of payment.

Address for returns

Prolean Wellness Management LLC
9360 E Raintree Dr
Scottsdale, AZ 85260

Lost packages

In the rare case your package is lost in transit, Goprolean will reship your prescription or non-prescription order. We will first work with your carrier (USPS, FedEx, UPS) to locate your package and have it redirected if needed.

Weather may sometimes delay delivery. Because we do not currently ship refrigerated products, your product will not be affected by increased transit time. If your package is lost in transit or does not arrive at the shipping address you provided, please contact our patient care team at (520) 386-3319 or support@goprolean.com.

Prolean Wellness Management LLC, 9360 E Raintree Dr, Scottsdale, AZ 85260