Legal

Shipping policy.

Last updated: September 29, 2026

Where we ship

We ship to all 50 US states. We do not ship outside the United States.

Prescription orders

Shipping is free on every prescription order.

Your order ships within 48 hours of physician approval. Most patients receive their first delivery about a week after checkout, which includes time for your intake and physician review.

Your card is authorised at checkout and charged only when your pharmacy ships. If a physician does not approve you, you are not charged for medication.

Some medications, including GLP-1 medications and peptides, ship cold.

Prepaid plans ship three months of medication at a time.

Packaging and tracking

Orders ship in plain, discreet packaging by USPS, FedEx or UPS. Tracking is emailed to you once your order ships.

Lost or damaged packages

If your package is lost in transit or arrives damaged, see our Returns & Refund Policy or contact our patient care team at (520) 386-3319 or [email protected].

Prolean Wellness Management LLC, 9360 E Raintree Dr, Ste 103, Scottsdale, AZ 85260